Terms of service
Last updated: July 4, 2026
Welcome to SONO GONO. These Terms of Service govern your access to and use of our website, products, and services.
This website is operated by Somil Garg, doing business as SONO GONO. Throughout the site, the terms “we,” “us,” and “our” refer to SONO GONO.
SONO GONO is powered by Shopify, which enables us to provide our online store and related services to you.
By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not access or use our website, products, or services.
SECTION 1 — Access and Account
By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you are using this website with permission from a parent or legal guardian.
You may be asked to provide certain information when using our website or placing an order, including your name, email address, billing information, payment information, and shipping information. You agree that all information you provide is accurate, current, and complete.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
We reserve the right to refuse service, cancel orders, or limit access to our website if we believe these Terms have been violated.
SECTION 2 — Our Products
SONO GONO offers made-to-order apparel and related products. Because our products are made after an order is placed, slight variations in color, placement, sizing, production, and availability may occur.
We make reasonable efforts to display product descriptions, colors, images, sizes, pricing, and availability accurately. However, we cannot guarantee that your device’s display will show product colors exactly as they appear in person.
All product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to update, modify, limit, or discontinue any product at any time.
SECTION 3 — Orders
When you place an order, you are making an offer to purchase. SONO GONO reserves the right to accept or decline your order for any reason, including suspected fraud, incorrect information, pricing errors, product availability, or fulfillment issues.
Your order is not accepted until payment has been processed and we confirm acceptance of the order.
Please review your order carefully before submitting it. Because our products are made to order, we may be unable to cancel or modify an order once production has begun.
Your purchases are subject to our Return and Refund Policy.
You represent that your purchases are for personal or household use and not for unauthorized commercial resale or export.
SECTION 4 — Prices and Billing
Prices, discounts, promotions, and shipping charges are subject to change without notice. The price charged for a product will be the price shown at the time your order is placed, unless there is an error.
Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs duties, or import charges.
You agree to provide current, complete, and accurate purchase, payment, and account information for all orders placed through our website.
By placing an order, you represent and warrant that:
- The payment information you provide is true, correct, and complete.
- You are authorized to use the payment method provided.
- Charges incurred by you will be honored by your payment provider.
- You will pay all charges incurred at the listed prices, including shipping, handling, and applicable taxes.
We reserve the right to correct errors, inaccuracies, or omissions and to cancel or update orders affected by those errors.
SECTION 5 — Shipping and Delivery
SONO GONO products are made to order and may ship from different fulfillment locations depending on the item.
Shipping and delivery times listed on our website are estimates only and are not guaranteed. Delivery times may vary due to production time, fulfillment location, carrier delays, holidays, customs processing, incorrect address information, or events outside of our control.
If your order includes multiple items, the items may ship separately and arrive at different times.
Customers are responsible for providing accurate and complete shipping information at checkout. If an order is delayed, returned, or unable to be delivered due to incorrect or incomplete shipping information, please contact us and we will do our best to help.
If we cannot ship within a promised shipping timeframe, U.S. sellers generally need to handle delays in line with the FTC Mail, Internet, or Telephone Order Merchandise Rule, which requires a reasonable basis for advertised shipping times and customer consent or refund options for certain delays.
Please review our Shipping Policy for more information.
SECTION 6 — Returns, Exchanges, and Refunds
Because each SONO GONO product is made specifically for your order, we do not accept returns or exchanges for sizing, color preference, or change of mind.
If your item arrives damaged, defective, or incorrect, please contact us at support@sonogono.com with your order number and clear photos of the issue.
Please review our Return and Refund Policy for more information.
SECTION 7 — Intellectual Property
All content on this website, including logos, designs, graphics, images, product names, text, artwork, branding, videos, and other materials, is owned by SONO GONO or its content providers and is protected by intellectual property laws.
You may not copy, reproduce, distribute, sell, modify, display, download, transmit, or use any content from our website without prior written permission.
The name SONO GONO, our logos, product names, designs, slogans, and brand elements may not be used in a way that suggests affiliation with, sponsorship by, or endorsement from SONO GONO without our permission.
All rights not expressly granted are reserved by SONO GONO.
SECTION 8 — Optional Tools and Third-Party Services
We may provide access to third-party tools, services, applications, or features as part of our website. These tools are provided “as is” and “as available” without warranties or guarantees from us.
Our website may use third-party services, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics tools, email tools, and other service providers. These third parties may have their own terms, policies, and practices.
We are not responsible for the actions, services, websites, policies, or content of third-party providers.
SECTION 9 — Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for reviewing or evaluating the content, accuracy, policies, or practices of third-party websites.
If you choose to access third-party websites, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
SECTION 10 — Relationship with Shopify
SONO GONO is powered by Shopify, which enables us to provide our online store and related services to you. However, any purchases you make through our store are made directly with SONO GONO.
By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and SONO GONO, including any injury, damage, or loss resulting from purchased products or services. You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with SONO GONO.
SECTION 11 — Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how personal information may be collected, used, shared, and protected.
Because our store is hosted by Shopify, certain personal information may be processed by Shopify and other third-party service providers in order to operate our store, process orders, provide services, and improve the customer experience.
Please review our Privacy Policy for more information.
SECTION 12 — Feedback and Reviews
If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, photos, comments, or other content, you grant SONO GONO a worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, display, distribute, and promote that content in connection with our business, website, products, and marketing.
You represent that you own or have the necessary rights to submit any content you provide and that your content does not violate the rights of any third party.
We may, but are not required to, monitor, edit, or remove content that we determine is unlawful, offensive, misleading, infringing, abusive, obscene, or otherwise objectionable.
SECTION 13 — Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate at any time, including after you have submitted an order.
SECTION 14 — Prohibited Uses
You may access and use our website only for lawful purposes.
You agree not to use our website, products, or services:
- For any unlawful, fraudulent, or malicious purpose
- To violate any law, regulation, rule, or ordinance
- To infringe upon or violate our intellectual property rights or the rights of others
- To submit false, misleading, or fraudulent information
- To harass, abuse, insult, defame, intimidate, or harm any person
- To upload or transmit viruses, malware, or harmful code
- To spam, phish, scrape, crawl, or collect personal information without permission
- To interfere with or bypass the security features of our website
- To reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without permission
- To use automated systems, bots, or tools in a way that disrupts or abuses our website or services
We reserve the right to suspend, disable, or terminate access to our website or services if we believe these Terms have been violated.
SECTION 15 — Automated Tools and Agents
You may not use automated tools, bots, scrapers, crawlers, artificial intelligence agents, or similar technologies to access, copy, monitor, or interact with our website in a way that violates these Terms, bypasses security measures, places unreasonable load on our systems, or misuses our content.
We reserve the right to block or limit automated access to our website at any time.
SECTION 16 — Termination
We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms or used our website in an unlawful, harmful, or unauthorized manner.
You will remain responsible for any amounts owed up to the date of termination.
Sections that by their nature should survive termination will continue to apply, including sections related to intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, and privacy.
SECTION 17 — Disclaimer of Warranties
Our website, products, and services are provided “as is” and “as available,” except as expressly stated by SONO GONO.
We do not guarantee that our website will be uninterrupted, timely, secure, error-free, or free from harmful components.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow the exclusion of certain warranties, so some of these limitations may not apply to you.
SECTION 18 — Limitation of Liability
To the fullest extent permitted by law, SONO GONO and its owners, employees, partners, contractors, service providers, affiliates, and licensors will not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of our website, products, or services.
Our total liability for any claim related to an order will not exceed the amount paid for that order.
Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
SECTION 19 — Indemnification
You agree to indemnify, defend, and hold harmless SONO GONO, Shopify, and our owners, employees, partners, contractors, service providers, affiliates, and licensors from any claims, losses, damages, liabilities, and expenses, including reasonable attorneys’ fees, arising from:
- Your breach of these Terms
- Your violation of any law or the rights of a third party
- Your misuse of our website, products, or services
- Your submission of false, misleading, or infringing content or information
SECTION 20 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be considered severed from these Terms.
The remaining provisions will continue in full force and effect.
SECTION 21 — Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and SONO GONO regarding your use of our website, products, and services.
SECTION 22 — Assignment
You may not transfer, assign, or delegate these Terms or any rights or obligations under them without our prior written consent.
We may transfer, assign, or delegate these Terms and our rights and obligations without notice or consent.
SECTION 23 — Governing Law
These Terms of Service and any separate agreements through which we provide products or services are governed by and interpreted in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.
SECTION 24 — Changes to These Terms
You can review the most current version of these Terms of Service on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. The updated version will be effective when posted, unless otherwise stated.
Your continued use of our website after changes are posted means you accept the updated Terms.
SECTION 25 — Contact Information
Questions about these Terms of Service should be sent to us at:
SONO GONO
Email: support@sonogono.com
Website: sonogono.com
Business mailing address: 8295 Haltered Horse Lane, Frisco, Texas 75036