Refund policy

Last updated: July 4, 2026

Thank you for shopping with SONO GONO. Each item is made to order specifically for your purchase. Please review your order details, size selection, color choice, and shipping information carefully before placing your order.

Made-to-Order Items

Because our products are made specifically for each order, we do not accept returns or exchanges for sizing, color preference, change of mind, or buyer’s remorse.

Once an order has been placed and production has begun, we are unable to cancel or modify the order.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at support@sonogono.com within 7 days of delivery so we can review the issue and make it right.

To help us resolve the issue, please include:

  • Your order number
  • A clear photo of the item showing the issue
  • A clear photo of the packaging, if the item arrived damaged
  • A short description of the problem

If your claim is approved, we may offer a replacement, refund, or another appropriate solution depending on the issue.

Items That Cannot Be Returned

We do not accept returns or exchanges for:

  • Incorrect size selection
  • Color preference
  • Change of mind
  • Buyer’s remorse
  • Items that have been worn, washed, altered, or damaged after delivery
  • Final sale items
  • Gift cards, if offered

Product colors may appear slightly different depending on screen settings, lighting, and production variation.

Cancellations and Order Changes

Because each product is made to order, cancellations or changes may only be possible shortly after the order is placed and before production begins.

If you need to request a cancellation or change, please contact us immediately at support@sonogono.com. We cannot guarantee that we will be able to cancel or modify your order once it has been submitted for production.

Return Shipping

Please do not send any item back without contacting us first. Items returned without prior approval may not be accepted.

If a return is required for an approved damaged, defective, or incorrect item claim, we will provide instructions on how and where to send the item.

Lost or Missing Packages

If your order is marked as delivered but you have not received it, please first check with the shipping carrier, your household members, neighbors, building office, mailroom, or local delivery location.

If the issue is still unresolved, contact us at support@sonogono.com with your order number and tracking information, and we will do our best to help.

SONO GONO is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information entered at checkout.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow time for your bank, credit card company, or payment provider to process and post the refund.

If more than 10 business days have passed since your refund was approved, please contact us at support@sonogono.com.

Contact

For questions about returns, refunds, damaged items, incorrect orders, or order issues, contact us at: support@sonogono.com