- All SONO GONO items are made to order, which means each piece is produced after your order is placed.

- U.S.-fulfilled items typically arrive in 5–7 business days for U.S. customers. International-fulfilled items typically arrive in 11–18 business days.

- Delivery times are estimates and may vary due to production time, carrier delays, holidays, customs processing, or fulfillment location.

- Some items may ship separately depending on where they are fulfilled. If your order includes both U.S.-fulfilled and international-fulfilled products, they may arrive in separate packages at different times.

- You will receive tracking information as each item ships.

- Because each item is made specifically for your order, we do not accept returns or exchanges for sizing, color preference, or change of mind.

- If your item arrives damaged, defective, or incorrect, please contact us at support@sonogono.com within 7 days of delivery with your order number and clear photos of the issue.

- Please review the size guide on each product page before ordering. Measurements are garment measurements, not body measurements, and may vary slightly due to manual measurement and production variation.

- For the most accurate fit, lay a shirt, hoodie, or pants you already own flat on the ground or on a table. Measure it the same way shown in our size guide, then compare those measurements to the chart.

- If you are between sizes, we recommend sizing up for a more relaxed fit.

- Because our products are made to order, cancellations or changes may only be possible shortly after the order is placed and before production begins.

- If you need to request a change, contact us immediately at support@sonogono.com. We cannot guarantee that changes can be made once the order has entered production.

- Yes, we offer international shipping. International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

- These charges are not controlled by SONO GONO and are the customer’s responsibility unless collected at checkout.

- For order questions, shipping issues, damaged items, incorrect items, or general support, contact us at: support@sonogono.com

- Please include your order number if your question is about an existing order.